Refund policy
At a Glance
🚫 Returns: Not accepted
💰 Refunds: Accepted for transit-damaged stock only
📸 Claim Window: Within 48 hours of delivery
❌ Not Covered: Minor scratches, dents, or cosmetic packaging damage
Returns & Exchanges
We do not accept returns or exchanges once an order has been successfully placed and payment processed. As Alkalen is a food and beverage product, all sales are final.
We also do not accept returns if a customer wishes to return a product because they dislike it after delivery or feel it does not meet their expectations. By placing an order on alkalen.com, you agree to this policy.
Refunds: Transit Damage
We take the quality of every shipment seriously. If your order arrives with products that are significantly damaged due to transit, such as broken bottles or crushed packaging that renders the product unsafe or unusable, you may be eligible for a refund.
What qualifies:
- Broken or shattered bottles
- Leaking or spilled product due to damaged packaging
- Expired product delivered at the time of receipt
What does not qualify:
- Minor scratches, scuffs, or superficial marks on bottles or packaging
- Small dents on cartons or outer packaging that do not affect the product inside
- Aesthetic imperfections that do not impact the safety or usability of the product
We ship beverages and minor cosmetic damage to outer packaging is a normal part of transit. Refund requests on this basis will not be entertained.
How to Raise a Refund Request
- Email us at info@alkalen.com within 48 hours of delivery.
- Include your order number, a brief description of the damage, and clear photographs of the damaged product and packaging.
- Our team will review your request and respond within 2 business days.
- Approved refunds will be credited to your original payment method. Timelines depend on your bank or payment provider.
Refund requests raised after 48 hours of delivery will not be considered under any circumstances.
Refunds: Other Eligible Cases
A refund will also be initiated in the following circumstances:
- Nainani Ventures Private Limited fails to ship your order within 30 days of placement
- Your delivery location is not serviceable by our courier partners
In such cases, the refund process will be initiated from the 31st day after order placement and credited to your original payment method.
Cancellations
Orders cannot be cancelled once successfully placed and processed by the payment gateway. Please review your order carefully before confirming purchase.
Nainani Ventures Private Limited reserves the right to modify, limit, or cancel any order at its sole discretion — including orders that are incorrectly priced or that may adversely affect Nainani Ventures Private Limited or its suppliers and vendors. If your order is cancelled by us, you will be notified promptly and a full refund will be initiated.
No Refund Cases
Refunds will not be issued in the following situations:
- Incorrect or incomplete address provided by the customer
- Recipient unavailable at the time of delivery
- Refusal to accept the shipment
- Delivery completed to a person or location specifically instructed by the customer
- Force majeure events including natural disasters, civil disturbances, or government restrictions
- Product found to have been tampered with by the customer
- Refund request raised after 48 hours of delivery
- Damage limited to minor scratches, scuffs, or dents on outer packaging
Contact Us
For all refund and cancellation queries, email us at info@alkalen.com with your order number and photographs where applicable. We typically respond within 1 business day.
This policy is governed by the laws of India and is subject to change without prior notice. The most current version will always be available at alkalen.com. By placing an order on alkalen.com, you agree to the terms of this policy. Nainani Ventures Private Limited is incorporated under the Companies Act, 2013.